How to Change a User’s Password

Learn how to reset or change the password of an existing user in octapipe to ensure secure access.

Support Team

Last Update 8 months ago

Changing a user’s password is an important action to maintain security and control access on the platform.

1º Accessing the user administration module:

In the lower-left side menu, click on “Users”.

This section displays all registered users, allowing you to search, filter, and manage records as needed.

2º Selecting the user to change the password:


  1. Locate the desired user in the list.
  2. Click on the row corresponding to the user to open their profile.
3º Accessing the password fields:

In the user edit profile, scroll down to find the fields:

  • New Password
  • Repeat Password

    4º Filling in the new password:

    1. In the "New Password" field, type the desired new password.
    2. In the "Repeat Password" field, type the same password again for confirmation.

    Important: Ensure both fields match; otherwise, the system will display an error message.

    5º Saving the new password:

    1. After correctly filling in the password fields, click "Save" at the bottom of the form.
    2. A notification will appear in the lower-left corner, indicating that the password was successfully changed.

    Best practices:

    • Use strong passwords: combine uppercase and lowercase letters, numbers, and special characters.
    • Do not reuse old passwords: guide users to create a new password with each change.
    • Confirm login after change: check with the user that they can access the platform using the new password.

    Conclusion:

    You have learned how to change a user’s password, from selecting the profile to confirming the new password. If you have any questions, please contact our support team.


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